Grand Hotel Baglioni - Florence

The Grand Hotel Baglioni is for sure one of the old traditional Hotels in Florence, marvellous interieur which helps you to enjoy Florence even more. I liked the old wooden ceilings an old wooden doors. The bathroom was small but very clean and the ceramic works was very nice. The certainly best part of the Hotel (great!!) is the roof garden Terrasse. Unbelievable view on the Florence Dome and Campanile. Sitting there you are feeling "one step beyond" all other Florence visitors. Try it!

The breakfast itself was - lets say standard. Nothing to worry about but also no big experience. We hadn#t the chance to eat in the restaurant so no comment on the cooking.

The old-style luxury feel - not a standard bland hotel as you too often see. It hasd lovely nooks and crannies, old sculpted wooden ceilings etc

We had paid for a luxury room but the first room we got on the 4th floor was large but very disappointing (no atmosphere, old rather than antique furniture, outdated bathroom) and not worth the money. The next day we managed to move to another luxury room on the 3rd floor and that one was really fantastic and worth the money. Then we were happy!

The Grand Hotel Baglioni is very conveniently located not too short a distance from the railway station and within walkable distance of all the main sites of Florence. The staff at the hotel were friendly and efficient. Our room was clean and we had a small balcony affording amazing views of the Duomo and surrounding skyline of Florence. The breakfast was very good.

The bed!!! This was the most uncomfortable bed I have slept on it was a solid as a brick and I had two nights of very disturbed sleep!! Although for those who like solid mattresses this would obviously not be an issue. The breakfast room was very busy and although seated very promptly the serving staff seemed very frantic!

Reception service, room decor and sound proofing and shutters on windows

The location and panoramic views from the restaurant and rooftop gardens were fabulous. The historic building was a delight with original features everywhere.The management provided a complementary bottle of Champagne on arrival - a lovely touch!

The hotel wasn't able to provide an iron / ironing board. The hairdryer in our room was useless! It was a pity that access to the beautiful views / panoramic restaurant was limited to meal times only - the hotel should allow people up there all day / night. Apart from those minor points - everything was perfect!

Excellent location, historical building everything was top notch

center of city great price for the oualityy

I love the ambience! walk outside to the train and your reat walking distance for all your shopping desires .and the Churchs.

Bathroom shower and tub combo was hard to use.

Location! Also, the hotel carries a lot of history and this can really be felt through character of rooms and decoration in general. Major positive point is the amazing view from the rooftop terrace(s) and also from the restaurant. We were lucky enough to get room on 4th floor (last) which had balcony with view on Duomo roof.

Staff is unfriendly and not dedicated. Hours of service are limited, e.g. asked for iron and ironing board on Sunday 9pm and was literally laughed at, also really annoying reaction when I wanted to drop off my laundry at the front desk in order to avoid being awoken early in the morning. Not worthy of a 4 star "grand hotel"! Parking is very expensive (EUR 30/day) but that's Florence for you.

Have stayed here last year and came back again. For a four star hotel the wifi internet connection should be free. Very good breakfast.

Beautiful setting in a convenient location. Hotel has great character.

The service in the rooftop terrace was absolutely terrible. Staff looked inconvenienced everyone we wanted service. Each time we wanted a new round of drinks, we had to send someone downstairs to the bar to get a server. Such a shame at a place with such a beautiful view. This service staff was terrible.

Excellent hotel,excelent position.Thouroughly recommend for mid price hotel offering service and facilities in excess of price paid. Have stayed before.

The location of the hotel was excellent. Two minutes walk from Florence train station, and all the major attractions, including the famous Duomo. The hotel room was comfy, with air con which was good because it was so hot. On booking we requested a room with a view, and on arrival we got not only that, but a lovely roof terrace on the top floor where we could sit and enjoy a glass of wine. Breakfast was standard, although we did have to queue on one occasion. Overall a lovely hotel.

There was nothing about this hotel that we didn't like. For the price and the grading it was everything we could have asked for.

It was beautiful, clean, historic, maintained its old-world elegance, which we like. The restaurant is lovely, but perhaps a sign that says "Please wait to be seated " could be helpful for your hardworking restaurant staff.

The lighting in room 159 was poor. One thing I need as a traveller is good light, to reorganize what is in my luggage at the hotel, to see into my luggage would be helpful. I also really missed having a washcloth as one of the linen options. I use them, and if I have to bring my own, it would never dry out between hotels.

Convenient location, good size rooms but did pay extra for superior room, lovely sofa with plump cushions, nice size bathroom and shower, good hot running water and lots of soft pillows.

Reception staff need to appreciate we are their guests not their inconvenience. Ambient lighting in bedrooms not good for reading.